Question 1

Do my pets need to be in the same photo?

Accepted Answer

No. Upload a separate photo of each pet, and we create photos of them together, as if they'd sat side by side for a photographer.

Question 2

Can I include a pet who has passed away?

Accepted Answer

Yes, even from an old print or a blurry photo. Tick "Old or blurry photo" and we bring them back at their best: an imagined moment, AI-created.

Question 3

What's in a session?

Accepted Answer

4 photos. You choose what each shows: cuddled up, dressed up, portrait, playtime, nap time, close-up, or you with them (seen from behind).

Question 4

Are these real photos?

Accepted Answer

They're AI-created photos made from yours. They look real, but the moment didn't happen, so we label them AI-created. Every photo gets an automatic check for odd details.

Question 5

Can it be our own home?

Accepted Answer

Yes. Choose "Our home" and add a photo of the room. Or pick one of our places, from a pumpkin patch to a wedding, or describe your own.

Question 6

How much does it cost?

Accepted Answer

$9.99 for one set of 4 photos, $16.99 for 2 sets, $22.99 for 3. Any number of pets, one payment. Instead of refunds, 5 free revisions per set.

Question 7

What do I get?

Accepted Answer

4 full-size photos, about 1,600 pixels on the long side: right for your phone, Instagram and prints up to 5x7. Up to 5 free revisions.

Question 8

How long does it take?

Accepted Answer

About two minutes after you pay: photo 1 first, then the other three together, right on your order page.

Question 9

What happens to my photos?

Accepted Answer

They're used only to make your session, and they're deleted automatically after 7 days.

Our New Home

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