Question 1

Do my pets need to be in the same photo?

Accepted Answer

No. Upload a separate photo of each pet, and we create photos of them together, as if they'd sat side by side for a photographer.

Question 2

Can I include a pet who has passed away?

Accepted Answer

Yes, even from an old print or a blurry photo. Tick "Old or blurry photo" and we bring them back at their best: an imagined moment, AI-created and checked by a person.

Question 3

What's in a session?

Accepted Answer

4 photos: everyone cuddled up, everyone dressed up (you pick what each one wears), a playful moment, and you with them (seen from behind) or a close-up.

Question 4

Are these real photos?

Accepted Answer

They're AI-created photos made from yours. They look real, but the moment didn't happen, so we label them AI-created. A person checks every set before delivery.

Question 5

Can it be our own home?

Accepted Answer

Yes. Choose "Our home" and add a photo of the room. Or pick one of our places, from a pumpkin patch to a wedding, or describe your own.

Question 6

How much does it cost?

Accepted Answer

The preview is free. The 4-photo set is $19 for 1–2 pets, $24 for 3–4, $29 for 5–6 and $34 for 7–8. One payment, no subscription.

Question 7

What do I get?

Accepted Answer

4 full-size photos without the watermark, about 1,600 pixels on the long side: right for your phone, Instagram and prints up to 5x7. Up to 3 free revisions.

Question 8

How long does it take?

Accepted Answer

The free preview takes about two minutes. After you order, your checked photos appear on your order page, usually within 24 hours.

Question 9

What happens to my photos?

Accepted Answer

They're used only to make your session, and they're deleted automatically after 7 days.

Black & White Studio

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